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If I order a certain amount of pieces will I get exactly that amount?
BarMitzvahFavors.com makes every effort to ship the exact quantity ordered, but due to quality control efforts this is not always possible. There is a possible over/under of up to 10% on the final amount shipped. You will be billed the exact amount shipped.
Do I have to pay sales tax?
BarMitzvahFavors.com is required to collect sales tax only on orders delivered to residents of Florida. Residents of other states may be required to remit use taxes, you should consult your state tax bureau.
Can I cancel my order?
BarMitzvahFavors.com will make every effort to cancel an order but if an order has already been imprinted, a cancellation CANNOT be accepted. If an order is not imprinted at time of cancellation, charges will be made only for the production work done on the order at the time of cancellation, with a minimum charge of $50.00 applying.
Can I alter my order?
BarMitzvahFavors.com will make every effort to make the requested changes but we can not guarantee that changes will be able to be made once the final approval has been sent in. Depending upon when in the process you decide to make changes additional charges may be incurred. We always notify a customer if there will be any additional charges before proceeding.
What happens if I am not happy with the order?
If for some reason the item shipped to you is not exactly what you ordered or the imprint is not exactly what you requested BarMitzvahFavors.com will reorder the correct item or give you a full refund if you so desire.
Can I use any font I want for my typesetting?
Our vendors have a vast number of different fonts to select from, in most cases they will have the font you request. If the requested font is not available BarMitzvahFavors.com will contact you for an alternative.
Can I use a different color for my imprint then the ones you have listed?
You can request a different color, in some cases they might be available at no additional cost and we will be happy to accommodate you. Depending upon the item ordered there might be an additional cost to match a requested imprint color, BarMitzvahFavors.com will always notify you if any additional costs will be involved.
I just want something typeset on my product can you do that?
Yes, BarMitzvahFavors.com can typeset on any item that can be imprinted at no additional charge to you. You just have to supply us with exactly what you want typeset, the color and the font requested. You will get a final proof to sign off on before anything is imprinted.
I don’t have any art can you artwork for me?
Yes if you give us your theme and a basic idea what you are looking for BarMitzvahFavors.com will have our graphic department come up with something. As long as the product ordered is over $500.00 there will be no charge for the initial artwork and one revision. If additional revisions are required or the product ordered is under $500.00 additional charges will apply. BarMitzvahFavors.com will always notify you of any charges before proceeding.
I’m ordering chocolate, how do I know it won’t melt in transit?
For all chocolate orders BarMitzvahFavors.com uses only 1 or 2 day shipping. Also chocolate is either shipped in foam insulated coolers or with ice packs to insure safe delivery. Because of these precautions shipping on chocolates are usually a little higher then on most other items. BarMitzvahFavors.com guarantees that all chocolate items will be delivered in perfect condition. If for some reason a chocolate item comes in damaged or melted you must notify us within 5 days of receipt of the shipment and we will replace it free of charge. Since there are occasionally problems with chocolate we always suggest ordering in enought time to have replacements delivered.
How do I know my shipping costs?
Due to over/under runs on the final amount shipped BarMitzvahFavors.com does not know the exact cost of delivery until the product is shipped. If you would like an estimate we would be happy to give you a best guess estimate. BarMitzvahFavors.com always tries to find the least expensive shipping method, which in most cases is UPS ground.
How long does it take for me to get my order?
Once the art is approved most orders are shipped within15 working days and depending upon where you are located delivered within 5 days after shipping. BarMitzvahFavors.com encourages you to place your order as early in the process as possible to avoid any unforeseen delays. For example a couple of years back due to the hurricane in New Orleans any product being shipped from that area was delayed several weeks.
I messed up and need something next week can you help?
In most cases BarMitzvahFavors.com can do a rush order, additional charges will be applicable including expedited shipping costs. We will notify you of any additional rush charges before proceeding with the order. If a rush order is necessary it may not be possible to create art or furnish a proof before printing.
How do I pay you?
BarMitzvahFavors.com accepts Visa or Mastercard. Your credit card will be billed the total amount when the product is shipped. In some cases where the order exceeds $500.00 we will require a 50% deposit to start the order.
Are there any hidden charges I need to be aware of?
Unless you ask for something special the price you see is the price you will pay. In the unusual event that a special charge might be incurred BarMitzvahFavors.com will never proceed with the order without first notifying the customer of any additional charges.
Can I order by phone or speak to someone concerning my order?
Our customer service department is open 8:00 AM – 5:00 PM EST. We would be happy to talk to you for any reason whatsoever. Just call 561-750-8683 and we will be happy to answer any questions you might have. BArMitzvahFavors.com also has live chat available between those hours to answer all your questions.
I don’t see exactly what I am looking for, is this all you offer?
This is just a small sampling of what BarMitzvahFavors.com has to offer. We actually have over 900,000 different items available, the listed items are the most popular items in the past year. Just call our customer service department and BarMitzvahFavors.com will make every effort to find exactly what you are looking for.
Can I get a sample before I purchase?
BarMitzvahFavors.com would be happy to send you a sample of any item you request. We will bill your credit card for the price of each individual sample plus the shipping costs.
How many colors & locations can I get imprinted?
Unless otherwise noted the price of an item includes a one color, one location imprint. Multi-colored and more then one location imprints are available on most items at an additional cost. If you would like a multi-colored or more then a one location imprint please request a price quote for the additional cost.
Can I get the item without an imprint?
Most products are available without an imprint at a reduced cost. If the item is available without an imprint the price has been listed in the last column.
Can I order less then the minimum amount?
In some cases less then the minimum amount can be ordered, there would be a less then minimum charge that would apply. BarMitzvahFavors.com would notify you of any additional costs before proceeding.
I already have artwork can you use it?
As long as it in the proper format. Art work that is submitted needs to be black & white vector line art with all text converted to outlines, curves or paths. We can accept Adobe Illustrator, Freehand, or EPS files, in Macintosh or Windows format. What can be done if my art is not in any of the above formats?
What can be done if my art is not in any of the above formats?
If your art is in any of the following unacceptable file formats Powerpoint, CorelDraw, Microsoft Word, Publisher, HTML, GIF, tiff, Photoshop, Quark, PDF or JPG files, we would be happy to put your art into the correct format at no additional charge for all product orders over $500.00. For all product orders under $500.00 an additional charge will apply, BarMitzvahFavors.com will notify you of the additional charge before proceeding.
Do I get to approve the final art or typesetting before you print?
Absolutely, with the exception of super rush orders BarMitzvahFavors.com never prints without your final approval.
Do I get a proof?
We never imprint without first sending a proof for you approval, except when it is a rush order and there is not enough time for a proof.
What if I don't like the proof?
If we have to change the proof due to a client's change in art or change in the font requested there will be a charge for the second proof of $15.00. If a second proof is requested due to a mistake on our part in using the supplied art or requested font there will not be a charge for the second proof.
Is there a minimum dollar amount?
The minimum dollar amount for any total order is $200.00 before shipping.